Who do we supply?
We supply all creative people, but traditionally supply educational establishments from Primary and Secondary Schools to Colleges and Universities, together with all kinds of institutions such as Occupational Therapy departments, Prisons, Social Service Centres etc.
For Export enquiries:
Telephone: 01162744750 (Mon - Fri, 8:30am - 5:00pm)
For orders paid by cheque in Pounds Sterling (GBP), a minimum order of £100 excluding carriage applies.
Delivery and Carriage Charges
When you place an order on this website we will contact you re carriage charges and approximate delivery times. All orders are placed into cardboard cartons as standard. Extra charges may apply if wooden cases or crates are requested. Please ask for a quotation.
Delivery will vary for out of stock products and we will notify you of this within 1 working day of your order, but delivery will always be within 6 weeks.
At Heart Educational we set ourselves the highest standards of customer service and product quality. We strongly believe that our customers are our business and that is why we try to give the very best product range, the very best customer service and the very best quality products.
If, for any reason you are unhappy with any product we supply, please contact us as unfortunately we cannot accept return of any goods which have been delivered as ordered, without prior permission. No return shipment should be made until authorisation is received.
When goods are returned, credit will be given according to the condition of the goods returned. If Heart Educational are at fault, we will cover all reasonable carriage costs for the returns and will issue a full refund. If the customer is at fault they will need to pay return carriage costs and a re-stocking charge (of 10% of the goods value or a minimum of £10) may apply.
No goods are supplied on a sale or return basis. Please note refunds will be made by BACS bank transfer, credit applied to the customer account or to the credit card used for the original payment.
Please e-mail your order to: email@example.com or call our office (as below).
WE APOLOGISE THAT AT PRESENT DUE TO EXCESSIVE FRAUDULENT ACTIVITY, EXPORT ORDERS CANNOT BE PLACED DIRECTLY UNLESS YOU HAVE A UK ISSUED CREDIT CARD. WE ARE SORRY FOR THIS TEMPORARY INCONVENIENCE.
To talk to us about Export
Telephone (+44)116 274 4714 (Mon - Fri 8:30am - 5:00pm (GMT)
At Heart Educational we have a team of trained customer services specialists and technical experts who can help you with anything from advice on products, technical support, queries on deliveries etc. Simply call us on 01162744750 alternatively email us at firstname.lastname@example.org
Payment for orders can only be made by opening an account. This means goods are dispatched to you before payment is received. We simply verify your details and address and set up an account for your establishment, then email your account number for future reference. An invoice will be mailed to you for settlement in the normal way.
Payment terms are strictly 28 days from the date of the invoice for education establishments. All overdue credit accounts will be charged at a rate of 10% per month from the day that the account became due for payment.
Value Added Tax
Prices are shown exclusive of VAT, which will be charged at current UK rates on any order from an EU country, unless a valid VAT number is supplied at the time of ordering. We will not retrospectively credit VAT.
Cookies and the Ways We Use Them
In common with other websites, we use "cookies". Cookies are small text files which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website.
You can turn cookies off or set up your computer so that it rejects cookies, (you will find instructions on how to do this at www.allaboutcookies.org) but in doing so, in common with other online shopping facilities, you will be unable to use the shopping facility on this site.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and then the data is removed from the system. We use Post-Click Tracking tags to track customer activity following a marketing email linking to heart-educational.com.
The cookies will allow us to send targeted and relevant marketing emails to those customers opted in. The data collected will only contain email address, transaction quantity and transaction amount. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.